ITIL v3 Foundation Exam Study Guide (eBook)

ITIL v3 Foundation Exam Study Guide (eBook)

by MD AZIZUDDIN AAMER (write a review)
Type: e-book
Genre: Computers & Internet
Language: English
Price: Rs.549.00
Available Formats: PDF Immediate Download on Full Payment
Description of "ITIL v3 Foundation Exam Study Guide (eBook)"

This book contains study notes on ITIL v3 Foundation Exam in the form of notes.

It has loads of mind maps , diagrams and figures covering various ITIL v3 topics

It has a very comprehensive glossary of ITIL v3 terms.

It covers the following topics in depth and in detail:-

1.Service Strategy

2.Service design

3.Service Transition

4.Service Operation

5.Continual service improvement

6.Incident and Problem management

7.Change , Configuration & release management

8.Availability & demand management


About the author(s)

Md Azizuddin Aamer is an MBA currently working as a Project Manager for a large MNC.

He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.

He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.

He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.

Book Details
Availability: Available for Download (e-book)
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