This book contains study notes on ITIL v3 Foundation Exam in the form of notes.
It has loads of mind maps , diagrams and figures covering various ITIL v3 topics
It has a very comprehensive glossary of ITIL v3 terms.
It covers the following topics in depth and in detail:-
5.Continual service improvement
6.Incident and Problem management
7.Change , Configuration & release management
8.Availability & demand management
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