This book Covers Siebel Field Service Delivery Life cycle including Planning , Scheduling , Dispatching , Work Execution , Billing , Analysis.
It also covers Closed Loop Service Process Flow in Detail & in Depth
It also covers the entire service process flow right from Customer initiating SR to close of SR.
It also Discusses Preventive Maintenance & Replenishment Process in detail and commonly used Field Service Screens and Views along with Screen shots
It also covers Inventory Management along with Inventory Screens and Views within Siebel Field Service in detail & in depth along with Screen shots
It also covers Scheduling Process , Appointment Booking Process.
It also Covers Dispatch & Scheduling Screens , Views & Demos along with Screen shots.
It also includes a comprehensive Field Service Terminology & Jargons
Operating Systems by P.V.Ravikanth
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Siebel Field Service Guide by MD AZIZUDDIN AAMER
Open Source For You, March 2013 by EFY Enterprises Pvt Ltd