Siebel Field Service Blackbook

Description

This book Covers Siebel Field Service Delivery Life cycle including Planning , Scheduling , Dispatching , Work Execution , Billing , Analysis.

It also covers Closed Loop Service Process Flow in Detail & in Depth

It also covers the entire service process flow right from Customer initiating SR to close of SR.

It also Discusses Preventive Maintenance & Replenishment Process in detail and commonly used Field Service Screens and Views along with Screen shots

It also covers Inventory Management along with Inventory Screens and Views within Siebel Field Service in detail & in depth along with Screen shots

It also covers Scheduling Process , Appointment Booking Process.

It also Covers Dispatch & Scheduling Screens , Views & Demos along with Screen shots.

It also includes a comprehensive Field Service Terminology & Jargons

About the Author

AAMRU is an MBA currently working as a Project Manager for a large MNC.

He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.

He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.

He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.

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