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INFORMATION TECHNOLOGY (CLASS - XI): A Comprehensive Guide for the "Domestic CRM - Voice" Vocational Subject
Prepare to embark on a decisive journey into the heart of India's thriving Information Technology Enabled Services (ITeS) industry with "Information Technology," the definitive textbook for Class XI students under the new WBCHSE semester-wise syllabus. This book is meticulously designed not merely as an academic text, but as a comprehensive guide and mentor for aspiring "Domestic CRM - Voice" professionals.
Crafted with a deep understanding of student needs, this guide breaks down complex topics into simple, relatable language. It moves beyond theoretical knowledge to instill the practical skills, confidence, and professionalism required to excel in a real-world customer service environment. The content is thoughtfully structured to align perfectly with the new curriculum, covering both semesters in detail.
Key Features:
Complete Syllabus Coverage: The book is divided into two core parts: Part A: Employability...
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